Privacy Policy

Our published business details are set out below.

We may collect personal information that is reasonably necessary for our business activities and Website functions.

Depending on how you interact with the Website, this may include the following.

We do not intend to collect sensitive information through the Website unless it is voluntarily provided and reasonably necessary. Please avoid submitting sensitive personal information unless it is specifically requested.

We may collect personal information in several ways, including when you:

Where practical, we collect information directly from you. We may also receive limited information from third-party service providers that support bookings, analytics, hosting, communications, or demo features.

We may collect, hold, use, and disclose personal information for the following business purposes.

If you do not provide certain information, we may be unable to respond to your enquiry, arrange a demo, or provide some Website features.

The Website may use cookies, pixels, tags, and similar technologies to remember preferences, measure traffic, analyse interactions, and improve performance. This may include tools such as Google Analytics and similar website measurement services.

These technologies may collect information such as device identifiers, browser information, visited pages, session activity, traffic source information, approximate location data, and interactions with forms, buttons, booking links, or demo widgets.

You can usually manage cookies through your browser settings. If you disable cookies, some parts of the Website may not function properly.

The Website may include a browser-based voice demo or chat tool supplied by a third-party provider, such as Vapi, for demonstration purposes. If you use one of these tools, information you provide during the interaction may be processed by the relevant provider to enable the service.

Depending on how the tool is configured, this may include audio, transcripts, prompts, technical logs, session metadata, and related usage data. These interactions may be used to operate the feature, troubleshoot issues, improve performance, or review demo activity.

If voice recording, transcription, or storage is enabled, the Website should display a short notice near the widget so users understand that their interaction may be processed or recorded before they begin.

We may disclose personal information to trusted service providers and advisers where reasonably necessary for the purposes described in this policy.

We do not sell personal information provided through the Website.

Some third-party providers used for hosting, analytics, booking, communications, or interactive tools may store or process personal information outside Australia. Based on normal web service architecture, this may include providers with infrastructure or personnel in countries such as the United States or other jurisdictions where their systems operate.

Because the exact providers and processing locations may change over time, you should assume that some Website-related data may be processed overseas where third-party tools are used.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. These steps may include secure hosting arrangements, access controls, password protection, vendor controls, and administrative processes.

However, no method of internet transmission or electronic storage is completely secure. Based on available evidence and standard internet risk, we cannot guarantee absolute security.

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law. The exact retention period may vary depending on the nature of the enquiry, whether a business relationship is formed, and the systems used by third-party providers.

You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete, or out of date. We may need to verify your identity before processing your request.

To make a request, please contact us using the details in section 14 below.

If you believe your privacy has been affected or you have concerns about how we have handled your personal information, please contact us first so we have an opportunity to address the issue.

If the matter cannot be resolved and the business is subject to the Privacy Act, you may also be able to lodge a complaint with the Office of the Australian Information Commissioner.

We may update this Privacy Policy from time to time to reflect changes to our Website, providers, business practices, or legal obligations. The latest version will be published on the Website with the updated effective date.

If you have any questions, requests, or complaints about this Privacy Policy or our handling of personal information, please contact us using the details below.